On your phone you pay through its app store; on the web you pay through Razorpay. Either way, here is what we will do on our side.

Premium

Premium is a monthly subscription. Cancel any time — in your app store account on a phone, or from Profile on the web — and it stays active to the end of the period already paid. We do not refund part of a month unless the service was unavailable for a substantial part of it. The credits that come with each paid month are part of Premium and are not refunded separately.

Private Call plans and credits

Private Call plans and credit packs are one-time purchases. What you buy goes into your wallet the moment the payment is confirmed: call minutes, photos and videos from a plan, credits from a pack. Nothing in your wallet expires. While Premium is off, your wallet is paused — kept exactly as it is, and yours again when you renew.

If you were charged and nothing arrived in your wallet, write to us and we will add it or refund the payment.

Calls, photos and videos

A call is charged by the second, from when your companion answers — ringing is never charged — and only for the time you actually talked. A photo or video uses one from your plan first, and credits after that. If a photo or video cannot be delivered, what it cost goes back into your wallet automatically. If a call dropped because of a fault on our side, write to us and we will restore the minutes.

How to ask

Profile → Contact support, or support@doamour.ai with the order number from your app store receipt, or the payment ID from your Razorpay receipt. We reply within two working days. Where the app store handles the money, we will tell you exactly which button to press there.

What we do not refund

Minutes, photos, videos and credits that were used. Credits and minutes still in your wallet stay there — they are not exchanged for money, except where the law requires it. Accounts closed for breaching the community guidelines.