This is written to be read. It says what we collect, who it reaches, how long it is kept, and how to make us delete it. Where something may surprise you, we say so rather than bury it.
What we collect
| What | Why | Kept |
|---|---|---|
| Phone number, or your Google account's name, email and picture | Sign-in. It is your account. | Until you delete your account |
| Display name, photo, age, gender, who you are looking for, age range, countries, the vibe you want | To set up your profile, choose companions, and show you to people you connect with. Gender and who you are looking for say something private about you; we treat them accordingly. | Until changed or deleted |
| Your confirmation that you are 18 or over, and which terms you accepted | We have to be able to show we asked. | Until you delete your account |
| Messages, voice notes, photos, video and documents you send | So the conversation exists. Message text and conversation summaries are encrypted at rest; so are uploaded files. | Until you delete them or your account |
| Conversation summaries, and a short list of facts a companion has picked up about you | So a companion remembers where you left off. | Until the companion or account is deleted |
| Who called whom, when, for how long, and what you said afterwards about whether it was worth it | To run and bill calls, and to pay the people who take them. The call itself is not recorded. | Until you delete your account |
| Device model, operating system, app version, language, timezone, and a notification token | To deliver notifications and to make sense of a bug report. | While signed in |
| Your IP address at sign-in, which we turn into an approximate city | To show a rough location on your profile and spot unusual sign-ins. We do not collect precise location and the app never asks for it. | The city stays on your profile; the address itself is not kept |
| Purchase records: what you bought and the store's receipt | To credit what you paid for and handle refunds. We never see your card — the app store does. | As long as tax law requires |
| Reports and blocks, including a copy of the message reported | So we can act on abuse and show our working if challenged. | Until resolved, then as long as we may need it |
| Support requests: the category, what you wrote, our reply, and the app version and platform you sent it from | So a person can help you, and so you can see the answer under My support requests. | Until you delete your account |
| Crash reports and basic usage counts | To fix what breaks and see which screens are used. | Per Google's retention for those tools |
We do not read your contacts, we do not ask for precise location, and we collect no health or card data. There are no advertising trackers in the app.
Companions and the AI behind them
A companion is software. To write its reply, we send an AI provider your recent messages in that conversation, a summary of earlier ones, and the profile facts it is meant to remember — your first name, rough age, city, interests and the vibe you chose.
The same applies to what you attach. A photo you send a companion is read by that provider so it can respond to it. A voice note is transcribed by it. What the companion says back may be turned into speech by a separate provider. Pictures a companion generates are made by an image provider from the request you made.
Your conversations are not used to train anyone's models, and they are not shown to other members.
Calls
Calls run through a real-time media provider. Your microphone, and your camera on a video call, are streamed live to whoever is on the other end.
Calls are not recorded. No audio or video is written down, by us or on our behalf. What we keep is the fact of the call: who, when, how long, and what it cost.
On a call with a companion there is no other person listening, but there is machinery: your speech is transcribed as you talk so the companion can answer, and its answer is spoken back to you. Those streams pass through speech providers in real time and are not stored.
Friend chat
Messages to a friend are delivered to that friend and stored so both of you can read them back. When either of you deletes a message for everyone, it goes for both. We read a friend conversation only if one of you reports it.
Talking to real people
Some people in DoAmour are not companions. They are real people who work with us and are paid for the calls they take. What each side sees is deliberately not the same, and you should know which side you are on.
You see a working name and picture, not their legal identity. They see you as you are: your real display name and photo, your age, your approximate city, a short piece of your bio, and whether you are on a paid plan. They see that much before deciding whether to write to you, and anything you send afterwards.
Calls are the exception in the other direction: on a call neither side is named to the other. If this is not what you want, do not use the "talk to a real person" part of the app; nothing else in DoAmour shows your profile to a stranger.
If you work with us
If you sign up to take paid calls we also collect the working name, photo, gallery and intro video you choose to show, your gender, the terms you accepted, and the payment details you give us so we can pay you — a UPI id or a bank account. We show you those details masked once saved. We keep a record of the calls you took, what members said about them, and what we paid you, for as long as tax law requires.
Notifications
A notification usually carries the start of the message and who it is from, because that is what makes it useful on a lock screen. If you would rather it did not, turn previews off in the app and we send a blank one instead.
Who we share with
Service providers, under contract and only to do the job: the AI providers behind companions, speech and image generation, the real-time provider that carries calls, Google for sign-in, notifications, crash reporting and basic analytics, the app stores for payments, and the hosting that runs all of it. A lookup service turns your sign-in IP into a city.
Other members, but only what the app shows them: what you send them, your profile, and whether you are online. Authorities when the law requires it.
If the company is ever sold or merged, your data moves with the service, and the buyer is held to this policy until they tell you otherwise.
Nobody else. We do not sell your data and we do not run advertising.
How it is kept
DoAmour runs on Google Cloud, in India. Everything travels over encrypted connections. Message text, conversation summaries and uploaded files are encrypted where they are stored, so a copy of the database on its own does not read as your conversations. Access is limited to the people who need it to run the service.
No system is perfect, and we would rather tell you that than promise otherwise. If something happens to your data we will say so.
Your rights
You can ask us to show you what we hold, correct it, hand it over in a form you can take elsewhere, stop using it for something, or delete it. Do it in the app under Profile, or write to support@doamour.ai and we will answer within 30 days. Step by step: how to delete your account.
Deleting your account removes your profile, your companions, your conversations and their summaries, your devices, your purchases and your call history. Two things are worth knowing before you do it. A chat you shared with another person goes for both of you, not just for you. And records we are required to keep, such as what tax law demands of a payment, stay for as long as that requires.
Age
DoAmour is for adults. We do not knowingly collect data from anyone under 18, and we delete accounts that turn out to be.
Changes
If this policy changes in a way that matters, we say so in the app before it takes effect.